• Hosting
• Marketing
• Benefits
• Web Design
• Support
• Company

Home › Support

Support

Make-Tracks Tech Support team is on duty 24 hours a day 7 days a week.

Our expertly trained staff know how to resolve any issue that might occur with your hosting or dedicated plan.

Make-Tracks strives to have your tech support tickets responded to within 2 hours. Most issues are resolved in less time.

If you are an existing client and would like to open a tech support ticket, please send an email to support@make-tracks.com with details about the problem.

If you are hosting your site with Make-Tracks, then visit the Hosting FAQ.

• Uploading files; FTP
• Email setup - POP3/IMAP/webmail; mailbox options; forwarding, auto-response, new addresses
• Using site control panel
• SPAM filtering
• Change email (mailbox) password
• Forms/email processor (autoresponder)
• Reports on web statistics
• Managing your database (mySQL)
• Password protected directories
• Getting other domain names (aliases)
• CGI scripts
• PHP problems
• SSL on pages
• PGP email
• Can't access my site

Admin & Reports

Following are some of the pages for managing your account and viewing reports.

• FTP Server: ftp://ftp.make-tracks.com/
• Web Stats: http://reports.make-tracks.com/
• Account Admin: https://www.mtsh.com.au/admin/
• Web Mail: http://webmail.make-tracks.com/
• Mailbox Admin: https://www.mtsh.com.au/emailadmin/
• mySQL Admin: https://www.mtsh.com.au/mysql/

Marketing Tools Support

If you are using one the online marketing tools, then visit the Marketing FAQ.

• Setting up new emails
• When do emails get sent
• Importing customers/emails

If you have other questions that were not answered here then please fill out the form on our contact page, choosing the Hosting Support or Application Support option.

 

 

Additional links and resources